Client Alerts

Prevention of Phishing

Published on March 7th 2014

Loyal Bank takes the safety and security of your account very seriously.

Please be cautious of suspicious websites that might intentionally look like ours, or have a very similar web address, and/or emails, text messages or phone calls that falsely appear to represent Loyal Bank.

Certain websites or messages are designed to steal your identity or to try to fraudulently transfer money out of your online bank account(s) by obtaining your PIN or Passwords. This activity is known as "phishing" and is carried out by organised gangs operating worldwide. The gang concerned might not even be in your country. They obtain your email address by trial and error by sending out, using automated programmes, tens of thousands of emails to automatically generated addresses (each one slightly different from the one before) in the hope that one or two get through to a real address: a similar process is used for sending out scam text/SMS messages.

To avoid becoming a possible victim of this fraudulent activity:

Know Your Bank

We will never ask for your account information online.

If you receive an email requesting that you verify all your Loyal Bank account information please do not respond but instead block and then delete the email and the address. We have all your account information on file already, although we may from time to time ask you to assist us in updating it. To confirm that such a request is from us please call the Loyal Bank Customer Services Team on + 36 1 383 0853 or by email to .

We will never ask you to reconfirm any PIN or Password: if you are asked to do so in an email or by phone or in an SMS etc. this is a key sign that the message is fraudulent.

We will never ask you to follow links.

Messages that appear to be from Loyal Bank that include links to other non-Loyal Bank sites are fraudulent messages. Do not click on any links and close the message immediately, then block and delete this sender.

Don’t answer the email.

The temptation can sometimes be to reply to a bogus email telling the sender you know he is a scammer, fraudster or spammer: please do not do this as your email address then gets added to illicit lists of potential targets, and these lists are traded between gangs worldwide. All that will happen if you reply to any such scam emails is that even more of them will come.

Do not call suspicious numbers.

Emails that ask you to call a number that does not appear to be legitimately ours should be considered suspicious. Do not call the number – contact us on + 36 1 383 0853 directly instead.

Our Head office is in St. Vincent and the Grenadines (country code 784) and our Back Office in Hungary (country code 36): we will not call you from any other location.

Do not return calls at once.

If you receive any suspicious call please do not return the call at once but hang up and then wait at least 15 minutes. Fraudsters have devised a way of impersonating genuine telephone numbers and then staying on the line after you hang up: if you call back at once the fraudster is still there and your call is really to them and not to the real number they have impersonated.

Share your concerns.

Please help us to keep you safe by reporting any suspicious activity by calling the Loyal Bank Customer Services Team on + 36 1 383 0853 or forwarding any suspicious emails to explaining why you find the email suspicious. Please don’t worry if the email or call later turns out to be genuine, as we will investigate every case just on suspicion.

Anti-Phishing Checklist

Here is a simple checklist to help reduce your risk of becoming a phishing victim:

  • Never give out personal information upon email request.
  • Never put critical personal information such as your real email address or mobile phone number in social media such as Facebook were anyone can see it: scammers trawl such sites for potential victims.
  • Verify the site within your web browser.
  • Do not call suspicious numbers. Contact us directly on. + 36 1 383 0853
  • Do not open unexpected email attachments, respond to instant messages or download links.

Specific Client Alerts

WARNING: 1) a website calling itself Invisible Capitalist (2) Mr. Andrea Calligari (3) a company called Easy Money S.A. (4) Mr. Ruben D’Errico

Published on December 21st 2013

It has come to our attention that some or all of the following parties are claiming or implying a connection or association with Loyal Bank Limited :

  1. A website calling itself Invisible Capitalist
  2. Mr. Andrea Calligari
  3. A company called Easy Money S.A.
  4. Mr. Ruben D’Errico
  5. An organisation calling itself Overseasfirstfedralscams.

None of the parties concerned is recommended, supported or in any way mandated by Loyal Bank Limited to offer, or to suggest they can offer, any products or services made available by our bank and any persons dealing with any of the named parties in the belief that such dealings are endorsed by or known to Loyal Bank Limited does so entirely at their own risk.


WARNING: LOYALPAYBANK

Published on December 18th 2013

It has been brought to our attention that an institution called Loyalpaybank, registered in Latvia but with a newly established website in the USA, is in operation offering certain card services. Whilst no impropriety is suggested, the name is similar to our bank’s and to our former Loyal Pay product and we wish to advise our clients that Loyal Bank has no connection or relationship with Loyalpaybank, and we do not endorse, recommend or promote their services in any way.


WARNING: TELEXFREE, GLOBAL PAYROLL GATEWAY AND MR. ANDRES SORIANO SAAVEDRA.

It has been drawn to our attention that a Brazilian company Telexfree, an individual named Andres Soriano Saavedra and a separate company Global Payroll Gateway may be suggesting on their websites and in social media that they can open accounts with Loyal Bank and can issue MasterCard bank cards from Loyal Bank. These offers of Loyal Bank services are being made entirely without our permission or approval. Loyal Bank has no connection or dealings with Telexfree, Global Payroll Gateway or Andres Soriano Saavedra and we advise our clients that neither these two companies or their representatives and principals or Mr. Andres Soriano Saavedra are connected in any way to Loyal Bank or are in any way endorsed or recommended by us. Any person having any dealings with Telexfree, Global Payroll Gateway or Andres Soriano Saavedra does so entirely at their own risk and Loyal Bank is not responsible for any consequences or losses arising from such dealings.


WARNING: A FAKE EMAIL ADDRESS.

It has come to our attention that a fake email address do_not_reply@loyalbank.com_uk is being used in the name of Loyal Bank Ltd to send forged confirmations of wire transfers supposedly done through Loyal Bank accounts. Loyal Bank Limited has no connection or affiliation with do_not_reply@loyalbank.com_uk and the users of that email address are not licensed or authorized to confirm any Loyal Bank transaction or services. Loyal Bank does not send confirmation to third parties to confirm any transaction and has not established or authorized this email address . We strongly advise you not to have any dealings with, or to trust email sent from do_not_reply@loyalbank.com_uk regarding any Loyal Bank activity. Loyal Bank is not liable for any damages or loss that may be incurred by anyone entering in to business with the persons using do_not_reply@loyalbank.com_uk.


WARNING: EUROGROUP.

It has been drawn to our attention that Eurogroup, a law firm based in Plaza de los Luceros, Alicante, Spain are suggesting on their website that they have an agency relationship with Loyal Bank Limited which does not exist. They are also using our bank logo without our permission Loyal Bank has no connection or dealings with Eurogroup or with Carlos Llamas or Jose Juan Lopez and we advise our clients that neither this firm or its principals are connected in any way to Loyal Bank or are endorsed by us. They are not registered with us as agents of our bank. Any party having any dealings with Eurogroup or with Carlos Llamas or Jose Juan Lopez in connection with any Loyal Bank product or service does so entirely at their own risk and Loyal Bank is not responsible for any consequences arising from such dealings.


WARNING: EDUARDO ENRIQUE MONTENEGRO ROMERO.

It has come to our attention that a Venezuelan citizen named EDUARDO ENRIQUE MONTENEGRO ROMERO has been purporting they have an account with Loyal Bank from which payments are being made. As proof they have issued screenshots of this supposed account.

Loyal Bank Limited has no connection or affiliation with the person named EDUARDO ENRIQUE MONTENEGRO ROMERO and we confirm that he is not, and never has been, an account holder with Loyal Bank . The supposed screenshots are forgeries made using photo processing software. We strongly recommend that our clients have no dealings whatever with EDUARDO ENRIQUE MONTENEGRO ROMERO and advise that Loyal Bank is not liable for any damage or losses that may be caused by any dealings entered into with him.


WARNING: Bogus email address

It has come to our attention that an email address is being used in our name to try to obtain money transfers via Western Union.

Loyal Bank Limited has no connection or affiliation with and the users of that email address are not licensed or authorised to offer any Loyal Bank products or services. We also never ask our clients to transfer funds to us by means of a Western Union transfer to a personal name.

We strongly advise you not to have any dealings with or to send funds by Western Union to any person. Loyal Bank is not liable for any damage or losses that may be caused by any dealings with


WARNING: VRL BANK

It has come to our attention that an institution called VRL Bank, with a registered address in New Zealand, has on its website pictures of certain Loyal Bank debit cards as well as details of our card accounts pricing.

Loyal Bank Limited has no connection or affiliation with VRL Bank and they are not licensed or authorised to offer any Loyal Bank products or services. The material on their website has been used entirely without our permission and is not a genuine offer of Loyal Bank products or services.

We urge our clients and website visitors not to undertake any dealings with VRL Bank concerning Loyal Bank products and we are not liable for any damage or losses that may be caused by any dealings with VRL Bank.


WARNING: WILLIAM HAMURABY AMARO ALVAREZ.

Loyal Bank Limited has no connection or affiliation with the individual WILLIAM HAMURABY AMARO ALVAREZ. We confirm the individual is not an Agent of Loyal Bank and is therefore not authorized to refer clients or accept payments on our behalf. We are not liable for any damage or losses that may be caused by any dealings with WILLIAM HAMURABY AMARO ALVAREZ.