WARNINGS

WARNING OF IMPOSTER CALLS

It has been reported to us that phone calls to some of our clients are being made from a UK telephone number +44 1270 755000 and that the caller claims to be phoning from Loyal Bank.

We do not have any UK office nor is anyone in the UK working for our bank.Please do not respond to any call from this number and in particular do not give the caller any personal information or any information at all about your account with Loyal Bank, in particular your account number, card number or PIN, no matter what reason the caller gives you for asking for this information. These calls are not from our bank or anybody representing us and should  be treated with great suspicion.

We are taking action to have these calls suppressed.

WARNING OF FAKED SKYPE OR E-MAIL ADRESSES

We have recently become aware of an imposter Skype chat address created by fraudsters that deliberately closely resembled our genuine Skype address. We have now had this imposter Skype address disabled

Loyal Bank does not contact its clients via Skype chat or any other similar chat rooms. Any contact received which promises financial advantage or attempts to conclude a transaction or issue instructions on behalf of Loyal Bank Limited via such channels is a fraud attempt by a third party.  Please do not follow the instructions given and do not respond, but report the matter to us.

Loyal Bank’s Customer Service team communicates via phone and email channels exclusively. Our email tickets are only sent out from customerservice@loyalbank.com and always have an exact date stamp in the ticket number. If you receive information which promises financial advantage or attempts to conclude a transaction or issue instructions on behalf of Loyal Bank Limited via any other email address, please do not follow the instructions given and do not respond, but report the matter to us.

The Bank will not take any responsibility for any losses which may occur as a result of any exchange of information, cooperation of any other type of collaboration with spoofed or fraudulent Skype or email addresses.

We are working with Skype to have the bogus chat addresses set up by imposters eliminated  as quickly as possible however please be on alert in case new ones are created.