WARNINGS

Announcement about the new regulations imposed on Loyal Bank Limited by Mastercard and the regulatory authorities

Dear Clients,

We would like to inform you that all Mastercard and Mastercard Platinum debit cards linked to corporate and private accounts with Loyal Bank Limited are suspended in accordance with the directives received from Mastercard International. This suspension applies on the payroll cards only after the 16th of April, 2018.

The Bank is in continous discussions with Mastercard in order to reach an agreement to resolve the situation.
 
This current events also affect the Bank’s existing relationship with its intermediary partners. At the same time, according to the directives from our regulatory authorities, our outgoing transfers are subject to enhanced due-diligence review which may result that some transactions will be refused or considerably delayed.
 
These measures are taken due to the ongoing process against Beaufort Securities where Loyal Bank has been indicted, however we are convinced that the Bank has not been involved in any intentional wrongdoing, and we hope that the current suspension of our services is only a temporary measure until the legal procedures are closed.
 
We are asking for your patience and regular updates will be announced on our website.
 
LOYAL BANK LIMITED

 

Statement on the involvement of Loyal Bank in the current case against Beaufort Securities, London.

Dear Clients,
The Management of Loyal Bank Limited was informed about the case on the 3rd of March, 2018. We started our internal investigation immediately and took the neccessary measures as well. The Bank is fully cooperative with all authorities involved in the process. The Bank’s everyday operations are not effected.


WARNING OF FAKED SKYPE OR EMAIL ADDRESSES
Dear Clients,
We have recently become aware of an imposter Skype chat address created by fraudsters that deliberately closely resembled our genuine Skype address. We have now had this imposter Skype address disabled
Loyal Bank does not contact its clients via Skype chat or any other similar chat rooms. Any contact received which promises financial advantage or attempts to conclude a transaction or issue instructions on behalf of Loyal Bank Limited via such channels is a fraud attempt by a third party.  Please do not follow the instructions given and do not respond, but report the matter to us.
Loyal Bank’s Customer Service team communicates via phone and email channels exclusively. Our email tickets are only sent out from customerservice@loyalbank.com and always have an exact date stamp in the ticket number. If you receive information which promises financial advantage or attempts to conclude a transaction or issue instructions on behalf of Loyal Bank Limited via any other email address, please do not follow the instructions given and do not respond, but report the matter to us.
The Bank will not take any responsibility for any losses which may occur as a result of any exchange of information, cooperation of any other type of collaboration with spoofed or fraudulent Skype or email addresses.
Best Regards,
LOYAL BANK LIMITED

 

SKYPE
Dear Clients,
Please be advised that Loyal Bank Limited is not in the practice of contacting clients via Skype chat or any other similar chat rooms. Any contact which promises financial advantage or attempts to conclude a transaction on behalf of Loyal Bank Limited via such channels is a fraud attempt by a third party.  The Bank will not take any responsibility for any losses which may occur as a result of the cooperation.
Please note, that Loyal Bank’s Customer Service communicates via phone and email channels exclusively. Our email tickets are sent out from customerservice@loyalbank.com and always have an exact date stamp in the ticket number.
Kind Regards,
Loyal Bank Limited